Reading Recap: September 2024

ByPete

🧑‍⚕️Disabling Professions by Ivan Illich

A series of essays arguing that professional societies make individuals less able to understand certain decisions. This lessens our individual agency and we become dependent on professionals. Professional societies sustain their relevance through a cycle on increasing complexity which requires us to rely on them more and more.

🎢Thrillville U.S.A. by Taylore Koekkoek

A series of short stories that are a lot of degenerate fun.

🐚Shell of an Idea by Don Jones

The story of how Powershell was developed. It was a very different time before DevOps, Windows Networking, and modern Windows scripting.

🖥️The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers by Ross Smith, Mayte Cubino and Emily McKeon.

A deep dive into the opportunities for AI to completely revolutionize the customer service and support experience. This transformation requires significant investment, change, and operational rigor to realize its full potential.

🧠💗Emotional Intelligence by Daniel Goleman

The neuroscience on how our brain generates emotional responses. How emotionally intelligent we are is a significant indicator of success in many areas of life. Fortunately, we can develop our emotional intelligence and learn improved behaviors, even later in life.

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